Payment, Shipping and Return Policies

On this page you will find all information about ordering and paying for your order, delivery, our return policy and the warranty.

Do you still have questions? Send an e-mail to: [email protected] 

Payment Policy

You will now receive an overview. Check everything and then click on pay and you’re done! All prices quoted include VAT. 

iDeal – PayPal – Bancontact – SOFORT banking – Credit Card – Transfer

Klarna – Billink – Apple Pay – GiroPay – Carte Bleue – VVV gift card – Health voucher.

With iDEAL you pay safely and quickly via your own, trusted banking environment. This is the most commonly used payment method in the Netherlands. We also offer various other secure payment methods.

Payments are made via the Pay.nl platform.

Order and Pay

1. Place your product(s) in your shopping cart. First, search for the product you want to buy. Then put it in your shopping cart. You can now continue shopping or continue ordering.

2. Address

Enter your address details where you want your products delivered. Please fill in completely, this prevents your package from being delayed or lost.

3. Payment

You will now receive an overview. Check everything and then click on pay and you’re done! All prices quoted include VAT.

Shipping policy

Suplint ships to all states across the European Union. We don’t ship Internationally at this time. 

Order processing usually take between 24 and 48 hours.

The estimated delivery time for orders is usually 3 to 6 business days.

Business days refer to the days from Monday to Friday, excluding holidays.

Standard Shipping: 

Orders under subtotal EUR 49,99 have a shipping cost of EUR 5,00. 

Free Shipping:

• Orders over subtotal EUR 45,00 qualify for free shipping. 

Delivery and execution

• Suplint will take the greatest possible care when receiving and executing orders for products and when assessing applications for the provision of services.
• The place of delivery is the address that the consumer has made known to us.
• We will execute accepted orders expeditiously, but no later than within 14 days, unless the consumer has agreed to a longer delivery period. If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than 30 days after he has placed the order. In that case, the consumer has the right to cancel the order without costs. The consumer is not entitled to compensation.
• All delivery times are indicative. The consumer cannot derive any rights from any stated terms. Exceeding a term does not entitle the consumer to compensation.
• The risk of damage and/or loss of products rests with Suplint until the moment of delivery to the consumer.

Return policy

When returning one or more products, you must enclose a copy of the invoice. After receiving the returned items you will receive a confirmation by e-mail.

Refunds will only take place if the items arrive with us unopened and undamaged. 

You have 14 days to change your mind after receiving the products. 

If you want to return product(s), you have 14 days to return the product(s). After receiving the return, we will refund you within 14 days.

Damaged and wrongly shipped items may be requested to be returned to us within 14 days at no cost to the purchaser unless there are reasonable circumstances why this cannot be done.

Do you want to submit a complaint?

If you have a complaint about our products or our service, you can contact us at [email protected]. You will receive a substantive response from us within 14 days of receipt of your complaint.

If you do not agree with the solution or if we cannot find a solution together? Then you can submit the complaint to the Disputes Committee via the European ODR Platform (https://ec.europa.eu/consumers/odr/).

Right of withdrawal

You have the right to withdraw from the agreement within a period of 14 days without giving reasons.

The withdrawal period expires after the 14-day cooling-off period, after the day on which you or a third party designated by you, who is not the carrier, acquires physical possession of the product.

To exercise the right of withdrawal, you must inform us by an unequivocal statement (for example, in writing, by post, or e-mail) that you are withdrawing from the agreement.

You can do this by e-mail or by letter. We can also email you the return form.

You have 14 days to change your mind after receiving the product(s). If you want to return product(s), you have 14 days to return the product. After receiving the return, we will refund you within 14 days.

Consequences of the withdrawal

If you revoke the agreement, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us) immediately and in any case no later than 14 days after we have received your return from us. If you only return part of your order, the delivery costs will not be refunded.

We will pay you back using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged any fees for such reimbursement. We may withhold reimbursement until we have received the goods back or you have provided evidence of having sent back the goods, whichever is the earliest.

You have 14 days to change your mind after receiving the products. If you want to return product(s), you have 14 days to return the product. After receiving the return, we will refund you within 14 days.

After receiving the returned items you will receive a confirmation by e-mail.

The direct costs of returning the goods are for your account.

You are only liable for any diminished value of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Excluded from the right of withdrawal are cosmetics whose seal has been broken after delivery. For reasons of hygiene, cosmetics are not suitable to be returned if the seal has been broken.

Guarantee

We naturally hope that the product you have purchased from us functions well to your complete satisfaction.

The legal guarantee applies to all items that you buy from us. Legal guarantee means that a product is or must do what the consumer can reasonably expect from it.

Please contact our customer service if you have any questions or need advice about any of our products. We can also send you a return form via email.

Send an e-mail to [email protected] 

We are happy to help you!